Terms & Conditions

Terms & Conditions

Welcome to CarryQueen. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. General

  • This website is owned and operated by CarryQueen, based in Samastipur, Bihar, India.

  • By using this website, you confirm that you are legally capable of entering into a binding contract under Indian law.

  • We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice. Continued use of the website constitutes acceptance of such changes.

2. Products & Services

  • All products displayed on our website are subject to availability.

  • We make every effort to display product colors, designs, descriptions, and details as accurately as possible. However, slight variations may occur due to lighting conditions, screen settings, or the handcrafted nature of certain products.

  • Minor variations in color, texture, or finish shall not be considered defects.

  • Product descriptions, availability, and prices are subject to change without prior notice.

3. Pricing & Payments

  • All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.

  • Payments are processed securely through trusted third-party payment gateways such as Razorpay.

  • CarryQueen does not store or have access to your card, UPI, or banking details.

4. Order Acceptance & Cancellation

  • Placing an order does not guarantee acceptance of the order.

  • CarryQueen reserves the right to cancel or refuse any order due to:

    • Product unavailability

    • Pricing, listing, or technical errors

    • Payment failure

    • Suspected fraudulent or suspicious activity

  • Order cancellations, refunds, and timelines are governed by our Cancellation, Refund & Return Policy, which forms an integral part of these Terms & Conditions.

5. Shipping & Delivery

  • Delivery timelines provided at checkout are estimated timelines and may vary due to location, courier operations, weather conditions, or other external factors.

  • CarryQueen is not responsible for delays caused by courier partners, natural events, strikes, or unforeseen circumstances beyond our control.

  • In case of damaged or incorrect products, customers must report the issue within 48 hours of delivery as per our Refund & Return Policy.

6. Returns, Refunds & Exchanges

  • All returns, refunds, and exchanges are strictly governed by our Cancellation, Refund & Return Policy.

  • Products must be unused, in original condition, with all tags and original packaging intact.

  • Sale or discounted items may not be eligible for return or refund unless received damaged or defective.

7. Intellectual Property

  • All content on this website, including but not limited to logos, images, text, graphics, designs, and layouts, is the exclusive property of CarryQueen.

  • Unauthorized copying, reproduction, distribution, or use of any content without written permission is strictly prohibited and may result in legal action.

8. User Conduct

You agree not to:

  • Use the website for any unlawful or unauthorized purpose

  • Provide false, misleading, or inaccurate information

  • Attempt to hack, damage, disrupt, or interfere with the website or its security

  • Violate any applicable laws, regulations, or third-party rights

9. Limitation of Liability

  • CarryQueen shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

  • Our total liability, if any, shall be limited to the amount paid by the customer for the product.

  • This limitation applies to the maximum extent permitted by Indian law.

10. Privacy Policy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. Governing Law & Jurisdiction

  • These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

  • Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of courts in India.

12. Contact Information

For any questions regarding these Terms & Conditions, please contact us at:

Brand Name: CarryQueen
📍 Location: Samastipur, Bihar, India
📧 Email: contact@carryqueen.com
📞 Phone: +91 87506 93961