Shipping Policy – CarryQueen

Effective Date: [02-03-2026]

Thank you for shopping with CarryQueen. We are committed to delivering your order safely and on time. Please review our shipping policy below for complete details.

1. Order Processing Time

• All orders are processed within 1–2 business days after order confirmation.

• Orders placed on Sundays or public holidays will be processed on the next working day.

• During sale periods or high order volumes, processing may take slightly longer.

2. Delivery Time

Estimated delivery timelines after dispatch:

• Metro Cities: 3–5 business days

• Other Cities & Towns: 4–7 business days

• Remote Locations: 5–9 business days

Delivery timelines may vary due to courier operations, weather conditions, or unforeseen circumstances.

3. Shipping Charges

• Free Shipping on prepaid orders above ₹999.

• A standard shipping fee of ₹99 applies on orders below ₹999.

• Cash on Delivery (COD) charges may apply where available.

4. Order Tracking

Once your order is shipped, you will receive a tracking ID via SMS or email. You can use this tracking number to monitor your shipment status in real time.

5. Delivery Delays

While we aim to deliver within the estimated timeline, delays may occur due to:

• Courier partner delays

• High order volumes

• Weather disruptions

• Regional restrictions

CarryQueen is not liable for delays caused by third-party courier services.

6. Incorrect Shipping Address

Customers are requested to provide complete and accurate shipping details at checkout. CarryQueen will not be responsible for delivery issues arising from incorrect or incomplete addresses provided by the customer.

7. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear images and an unboxing video for verification.

📧 Email: contact@carryqueen.com
📞 Phone: +91 87506 93961

Once verified, we will assist you with replacement or resolution as per our Return & Refund Policy.